Claude wins out in major user satisfaction survey, beating Gemini and ChatGPT
but it's bad news for Grok and Siri

Date:
Sat, 22 Aug 2026 17:05:00 +0000

Description:
Claude is reportedly the AI tool people are most satisfied using, with both current and former users expressing high regard for Anthropics AI ahead of close rivals Gemini and ChatGPT.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Claude AI has the highest satisfaction score among current and former users with a net score of 56.2, ahead of Gemini at 46.5 Grok and Siri languish at the bottom of the satisfaction ratings top 10 The data was collected by YouGov in the period March 1, 2026 to July 31, 2026 A new YouGov survey has lifted the lid on how people feel about the AI tools and assistants they use, with Claude AI coming out on top with the highest satisfaction score. Anthropics AI has beaten OpenAIs ChatGPT and Google Gemini into first place, but of interest are the tools that languish at the bottom of the table.

While Microsoft Copilot and Alexa hog the middle of the table, it is the reputation of Apple s Siri assistant and Elon Musks Grok that are the most surprising, with respondents reporting that the tools did not satisfy. Interestingly, Claude is also highly regarded among former users, which may indicate that competing tools (particularly those with a poorer reputation) have a lot of catching up to do in the public consciousness. Latest Videos From TechRadar Watch full video here: Everyone loves Claude Collected over a five-month period, YouGov established two sets of data: the Top 10 AI assistants by Satisfaction among current and former users and AI assistant Satisfaction: current vs. former users.

Based on the Top 10 AI assistants by Satisfaction among current and former users Claudes 56.2 score puts it markedly ahead of Gemini on 46.5, with ChatGPT a close third on 46.0. Grok and Siri are notable for their low positions, but Alexa (42.6) and Copilot (37.2) occupy a middle space that doesnt quite seem to match with the size of the companies behind them. You
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However, one thing that the survey doesnt tell us is how the Satisfaction metric might be affected by tools that are easy to find or use (for example, Siri or Alexa) versus AI tools that need to be sought out, such as ChatGPT or Claude. AI tool reputations YouGovs data also explores the difference between the satisfaction of current users and former users in the AI assistant Satisfaction: current vs. former users results. This again supports the
notion that Claude delivers more usable results, with it gaining the highest Former users Satisfaction score as well as the second highest Current users Satisfaction score. Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners
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The report states The widest current-versus-former gaps appear for ChatGPT, DeepSeek and Grok. ChatGPT is 63.7 points higher among current users than former users; DeepSeek is 62.5 points higher, and Grok is 62.4 points higher. Grok has a particularly low score among former users: -4.7!

The data was collected by YouGovs BrandIndex tracking system, a tool that interrogates the live users on YouGov with targeted questions about specific topics or news stories. To learn about AI tool reputation, YouGov collected data over a five month period, between March 1, 2026 and July 31, 2026, focusing on users in the UK. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.



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Link to news story: https://www.techradar.com/pro/claude-wins-out-in-major-user-satisfaction-surve y-beating-gemini-and-chatgpt-but-its-bad-news-for-grok-and-siri


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