'We failed you today': Namecheap down for several hours after a data center cooling failure, leaving customers furious

Date:
Fri, 14 Aug 2026 09:05:00 +0000

Description:
Cooling issues at a data center led to Namecheap going down for several hours.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Namecheap suffers major outage, with services unavailable for hours "Cooling issues" at Phoenix data center blamed for outage The issue took around 15 hours to fully repair, with customers raging Top hosting provider Namecheap suffered a significant outage which led to websites across the globe seeing problems for several hours.

The web hosting company saw issues after what Namecheap called "a failure of cooling systems" at its data center in Phoenix, leaving the company's hosting plans, EasyWP, DNS and email clients all offline. The issue took around 15 hours to fully repair, with users also unable to access Namecheap services, email, accounts and more during that time. Latest Videos From TechRadar Watch full video here: Namecheap outage Namecheap detailed the outage in a lengthy update post on its status page, keeping users informed throughout the issue.

Problems first surfaced around 12pm EDT, when two of the four chillers at the data center were brought back online, however it wasn't until 5.30pm EDT that "core databases" came back, and a further 40 minutes before Namecheap.com and Namecheap Live Chat returned. You may like Namecheap domain registration service review 2026 Cloudflare reveals some of the wildest reasons behind Internet downtime across the world Are Reddit and X down? Here's what we know about their reported issues

Even the company's support helpdesk was affected, leaving staff unable to reply to live chat and emails, and many customers frustrated. Failed is an understatement. Sh*t happens but this was unacceptable. Businesses will fail because of todays shambles. No way Ill be staying after years of being a
happy customer August 14, 2026 Full service was finally restored at 3.50am EDT, with Namecheap CEO Hillan Klein also looking to keep customers updated
on progress via his X account , where he tweeted updates throughout the day. Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

"Once restoration is complete, we will conduct a thorough post-mortem of todays outagewhat led to it, where our existing safeguards and protocols failed, how we responded, and, most importantly, what we need to change to ensure an incident like this never happens again," Klein noted.

"We will be transparent about what we learn and will share the results of
that review, along with the actions we are taking, with our customers as soon as it is ready."

Unsurprisingly, Namecheap users were less than pleased with the company's updates, calling for compensation and news on when their services would be reinstated. What to read next Hackers target data center equipment, including critical power devices The summer heat is hitting data centers hard and outages and downtime may only get worse Google Gemini was down for many here's what we know about the outage

"Failed is an understatement," one reply to Klein's message stated. "Sh*t happens but this was unacceptable. Businesses will fail because of todays shambles. No way Ill be staying after years of being a happy customer."

In its own update, the PhoenixNAP data center said it had experienced "elevated white space temperatures" as a result of damage from heavy storms overnight in the city.

"I, along with our whole team, are genuinely sorry for the outage today and for the impact it has had on so many of our customers, Klein added, "we
failed you today. We know that trust is earned through our actions, not our words, and we will work every day to regain the trust we lost."

"For now, our entire focus remains on the customers who are still affected
and will remain so, until all services are fully restored." Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.



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Link to news story: https://www.techradar.com/pro/we-failed-you-today-namecheap-down-for-several-h ours-after-a-data-center-cooling-failure-leaving-customers-furious


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