IrCOm posting this from Google Groups because Ike been offline for a week and a
half.

The phone company, in its questionable wisdom, decided to upgrade their modem, so a worker stopped by about ten days ago, swapped out the old modem, configured the new one, then promptly left, declaring success.

Of course, everythingrCOs broken now. The primary problem is the new modem is no longer forwarding any ports to my router, so nothing can get in or out. I attempted to set up some port forwarding myself, but the phone company wonrCOt give me the admin
password, so thererCOs not a lot I can do.

I called the phone company and complained, and they sent out another installer.
He reset and reconfigured the modem (because thatrCOs all the installers know how to do) and left. Of course, that resolved nothing because that wasnrCOt the
problem. Called
again, got another installer, explained that I needed the modem DMZed to my router. Since he didnrCOt know what that meant, he called in to the office and said herCOd return with a network engineer.

The network engineer spent three hours here yesterday and got everything resolved *except* the port forwarding. He couldnrCOt get DMZ working, and the modem doesnrCOt have enough port forwarding slots for all the ports I wanted forwarded. So he said herCO
d go back to the office and try to figure it out. Since todayrCOs Saturday, I donrCOt expect him back before Monday.

Whatever happened to "If it ainrCOt broke, donrCOt fix it"?

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Nathanael Culver wrote to All <=-

I called the phone company and complained, and they sent out another installer. He reset and reconfigured the modem (because thatr|+s all
the installers know how to do) and left.

Q. How does a DEC Field Service Engineer replace a flat tire on a car?

A. He swaps the tires out until he finds the flat one.

Q. How does a DEC field Service Engineer tell if the car is out of gas?

A. He swaps the tires out until he finds the flat one.


(Any of us who lived through the era of Big Iron will appreciate this...)


... This is it -- the center of the maze...
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